We work the hours you actually have

Why the hour, of all things

Because in this part of west London it is the binding constraint. A town wrapped around an airport, a logistics belt and a railway runs on patterns somebody else sets, and a firm offering weekday daytime slots and nothing else is simply no use to a large share of the households in it.

The standard advice — take a day off — is not advice. It is a cost passed on, and for anybody on an hourly rate or a fixed rota it is frequently the most expensive part of the whole move.

What that means in practice

Four of the five slots on our board are ones most removals firms will not work: first light, evenings, weekends, and days when the customer is not in the house at all. Those are rostered at booking rather than granted as a favour, and the crews are staffed for them.

It also means we would rather you sent us a shift pattern than a date. We can hold a provisional slot against a rota and firm it up when the roster is published, which is a much better outcome than booking blind and paying to change it.

Moving without being there

The most useful thing we do for people who genuinely cannot get the time off, and the one that needs the most care. A marked-up plan agreed in advance, a floor plan of the destination with the rooms named, keys handled properly, one named contact reachable by phone, and every room photographed at both ends.

And a short list of things we will not do with nobody in the house: decide what is rubbish, disconnect anything plumbed or wired, remove fitted items, or move anything that might belong to a landlord or a housemate. Where there is doubt it stays and we ring the contact. That rule is what makes the service trustworthy, so it is published rather than kept in a folder.

What we are not

A freight forwarder. Heathrow is next door and that is geography rather than a capability — we do not do air freight and we will not imply otherwise because of a postcode. Our international work is road work, into eastern Europe and the Baltic on corridors we actually run.

How we quote

We survey, then we write a figure down, and the figure states the hour it is based on. What we will not do is quote a daytime rate and revise it once you say when you need us — that is the single most common complaint about firms that advertise flexibility.

There are no prices on this site and no transit times on the country pages. Both would be guesses presented as information.

What we will say plainly

That a whole house rarely fits into one evening, and we will tell you before we start rather than halfway through. That some buildings here will not permit early or weekend work, and that is their rule rather than our reluctance. That a van doing three trips costs more than the right vehicle doing one. And that we would rather turn a booking down than take one we cannot staff properly.